I really enjoy reading Seth Godin's blog. His content is always thought provoking and he manages so many new thoughts a week - it's astounding. Read here for his thoughts on agents (interestingly after I posted my comments on real estate agents - but I doubt it was because he reads my posts).
I thought I would share a positive story on agents. We have finally found a place to move to, just around the corner from where we are now. Part of the reason I am so happy to move is due to the agent handling the transaction. The name of the agency - Plumb Property. I had reservations around their tag line of "Providing the ultimate in customer service" as you are never really sure if you actually qualify as customer...
The agent my wife dealt with was polite, interested and went out of her way for us. When we went in to sign the documents they had a box of toys to occupy our son. The receptionist even jumped at the chance to entertain him while the agent took us through the contract. I can't even compare this to our last experience. I have to admit, as jaded as I am - I felt like a customer.
I hope they continue to succeed in these difficult times for property related business.
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